Connection issues

If your game won't load properly or refuses to connect, check out the steps below that help to improve your experience:Turn your device off ...

Crashing, freezing, or lagging in the game (Android)

If your game crashes, freezes, lags, or won't load properly, check out the steps below that should help to improve your experience:  Al...

Crashing, freezing, or lagging in the game (Apple)

If your game crashes, freezes, lags, or won't load properly, check out the steps below that should help to improve your experience: Always m...

Can I play the game offline?

The Walking Dead: Our World requires a stable internet connection at all times due to the real-time location tracking and social features of...

How to allow location access (and fix error 200)

The Walking Dead: Our World requires your location information to play.Enable this by following these steps:IOS:Go to Settings > Privacy ...

I can't update my game! (Android)

If the new update is not available to you after the game redirects you to the Google Play Store, worry not. Just follow these instructions a...

I can't update my game! (iOS)

If the new update is not available to you after the game redirects you to the App Store, worry not. Just follow these instructions and you s...