The Walking Dead: Our World requires your location information to play.

Enable this by following these steps:

IOS:
  1. Go to Settings > Privacy > Location Services
  2. Make sure that Location Services is on
  3. Scroll down to find The Walking Dead: Our World app
  4. Tap the app and select the "While Using the app" option

Android:

First ensure that your device Location is turned on:
  1. Open your device's Settings
  2. Tap Security & Location > Location. (If you don't see 'Security & Location' tap Location, this option can sometimes be found under 'Connections' as well)
  3. Turn Location on and select 'High accuracy' if possible

Then check that Our World location permission is also turned on:
  1. From your device Settings
  2. Select Apps
  3. Scroll down to find Our World and tap on it
  4. Select Permissions
  5. Turn the app Location On