If you experience trouble making a purchase, please follow the steps below:

  1. Make sure your in-app purchases are enabled. Settings > General > Restrictions.
  2. Close the game and restart it. Double-click the Home button on your device and swipe the app upwards.
  3. Check that the date and timezone settings are correct on your device.
  4. Verify that you are using a valid payment method and make sure that your payment information is up to date. 
  5. Purchases need to be made with the same Apple ID used to download The Walking Dead: Our World.
  6. Check that you agreed to Apple's latest Terms and Conditions in iTunes.
  7. In case you are still experiencing issues, contact iTunes Support. (This link will redirect you outside of the game)
All monetary transactions in The Walking Dead: Our World are handled and monitored by Apple and they are the right party to contact if you continue to experience problems.

Note that Next Games is not able to influence any payment related processes.