If that doesn't work, first make sure you have your new game attached to your Google Play or your Game Center account. Then contact us from the in-game Settings providing the following information and labelling your message "I lost my account":
- In-game player name of original game
- In-game player level of original game
- Name of guild from original game (if applicable)
- Platform (Android, iOS)
Remember to send all the necessary information for a faster account recovery process!