If you find a bug, see something odd, have a question, or want to give us some other feedback we'd love to hear it!Tap on the contact button...
How to take a screenshot
IOS: Press and hold the Sleep/Wake button on the top or side of your device and the Home button at the same time.To find your screenshot, go...
Someone is being inappropriate, rude, or mean in chat
If a user is posting content either in chat or their guild name that is against our Fair Play Policy, please report the user to us, along wi...
How do I turn off music and sounds in the game?
To turn off game music and sounds, tap on the Settings menu on your screen, just below the inventory button. From there, tap the box next t...
Stranger Things: Puzzle Tales will move to Netflix exclusively in Q4 2022
Hello from Hawkins!We have had many exciting adventures with you around Hawkins, and later this year, those adventures will be bigger than e...
What will happen to my current game progress?
Your progress won’t be carried over to the new Netflix platform version of the game. However, if you sign up through this form, you will get...
When will the current version of the game close?
The closing date for Stranger Things: Puzzle Tales is 15 August 2022.
Will I need a Netflix subscription to play the game once it’s on the Netflix platform?
Yes. When the game relaunches on Netflix, you will only be able to play if you have a Netflix subscription.
Will the game be available in my region?
Stranger Things: Puzzle Tales will be available globally. To check the availability of the game in your country or region, search for the ga...
What will happen to my personal data after the servers are turned off?
All personal player data, including player names and any other information we have, will be permanently deleted by the end of 2022.
What happens if I uninstall the game, or lose my phone after it has been taken down from the App Store and Google Play?
If you uninstall your game, you will not be able to download it again. After the game is removed from stores on 19 May 2022, it will no long...
I have a question about purchases I’ve made in the game.
For questions regarding purchases made in Stranger Things: Puzzle Tales, please contact support via the Settings menu in-game or via email t...
Can I have a refund on my purchases made in the game?
We are not offering refunds, but we are offering Puzzle Tales Progression Packs for anyone who signs up via the Google form. You can do so h...
Can I still use the Stranger Things: Puzzle Tales Discord server after August 15th?
Yes! Our Discord server, as well as our other social media channels like Instagram and Facebook, will stay open and continue to be open when...
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